Legal
Privacy Policy
Last updated: 18 March 2026
1. Who we are
Flooring Fitters Near Me ("we", "us", "our") operates the website at flooringfittersnearme.com (the "Platform"). We are the data controller for personal data collected through the Platform. Our registered address is in the United Kingdom.
If you have any questions about this policy or how we handle your data, contact our privacy team at [email protected].
2. What data we collect
We collect the following categories of personal data:
| Category | Examples | Who it applies to |
|---|---|---|
| Account information | Name, email address, profile photo | All users |
| Contact details | Phone number, postcode, full address | Fitters and homeowners who choose to share them |
| Professional information | Business name, trade certifications, insurance documents, years of experience | Fitters only |
| Job details | Description of flooring work, room measurements, uploaded photos, budget | Homeowners posting jobs |
| Reviews and ratings | Written review text, star rating, date of review | Homeowners who leave reviews |
| Messages | Content of messages sent between homeowners and fitters via the Platform | All users who use messaging |
| Usage data | Pages visited, search queries, browser type, IP address, device type | All visitors |
| Payment information | We do not process payments directly; no card data is stored on our servers | N/A |
3. How we use your data
We process your personal data for the following purposes and on the following legal bases under UK GDPR:
Creating and managing your account
Legal basis: Contract — necessary to provide the service you signed up for
Connecting homeowners with fitters and facilitating job enquiries
Legal basis: Contract — core function of the Platform
Verifying fitter credentials (insurance, certifications)
Legal basis: Legitimate interests — ensuring platform quality and homeowner safety
Sending transactional emails (job alerts, quote notifications, account updates)
Legal basis: Contract — necessary to deliver the service
Sending marketing emails about new features or promotions
Legal basis: Consent — you can unsubscribe at any time via the link in any email
Improving the Platform through analytics
Legal basis: Legitimate interests — understanding how users interact with the site
Complying with legal obligations (e.g., fraud prevention, tax records)
Legal basis: Legal obligation
4. Who we share your data with
We do not sell your personal data. We share it only in the following limited circumstances:
Other Platform users: When a homeowner posts a job, their first name, postcode area, and job details are visible to fitters. When a fitter creates a profile, their business name, location, specialties, and reviews are publicly visible.
Service providers: We use third-party services to operate the Platform, including cloud hosting (AWS), email delivery, and analytics. These providers process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.
Legal requirements: We may disclose your data if required by law, court order, or to protect the rights and safety of our users.
Business transfers: If we are involved in a merger or acquisition, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
5. Cookies
We use the following types of cookies on the Platform:
| Type | Purpose | Can be disabled? |
|---|---|---|
| Essential | Session management, authentication, security | No — required for the site to function |
| Analytics | Anonymous usage statistics to improve the Platform (Umami, privacy-first) | Yes — via browser settings |
| Preferences | Remembering your search filters and display preferences | Yes — via browser settings |
We use Umami for analytics, which is a privacy-first tool that does not use cookies or collect personally identifiable information.
6. How long we keep your data
We retain your personal data for as long as your account is active or as needed to provide the service. Specifically:
Account data: Retained while your account is active. Deleted within 30 days of a verified account deletion request.
Job postings and messages: Retained for 2 years after the job is closed to allow for dispute resolution.
Reviews: Retained indefinitely as part of the public record of a fitter's work history, unless the review is disputed and removed.
Usage/analytics data: Retained in aggregate, anonymised form for up to 3 years.
Legal records: Retained for as long as required by applicable law (typically 6 years for financial records).
7. Your rights under UK GDPR
As a UK resident, you have the following rights regarding your personal data. To exercise any of these rights, email [email protected]. We will respond within 30 days.
Right of access
Request a copy of the personal data we hold about you.
Right to rectification
Ask us to correct inaccurate or incomplete data.
Right to erasure
Request deletion of your personal data ('right to be forgotten').
Right to restriction
Ask us to limit how we process your data in certain circumstances.
Right to data portability
Receive your data in a structured, machine-readable format.
Right to object
Object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent
Withdraw consent at any time where processing is based on consent.
Right to complain
Lodge a complaint with the ICO (ico.org.uk) if you believe we have mishandled your data.
8. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. International transfers
Our servers are located within the UK and European Economic Area. If we transfer data outside these regions (for example, to a US-based service provider), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.
10. Children
The Platform is not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify registered users by email and update the "Last updated" date at the top of this page. Continued use of the Platform after the effective date constitutes acceptance of the revised policy.
12. Contact us
For any privacy-related questions, requests, or complaints, contact our privacy team:
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.